FAQs

Yes — joining our survey panel is completely free. There are no membership fees, sign-up costs, or hidden charges. Simply create your account, start receiving survey invitations that match your profile, and earn rewards for your opinions.

Yes. Completing your profile helps us send you surveys that match your demographics and interests. A complete profile increases your chances of qualifying for surveys and can lead to more invitations and higher rewards.

After you register your account, the confirmation e-mail should arrive within a few minutes. If you do not see it, check your spam or junk folder in case it was filtered there.

To resend the confirmation e-mail and activate your account, log in to your account and click the link at the top of the page to resend the confirmation e-mail.

If you have forgotten your password, use the Forgot your password? link on the login page to reset it. If you are unsure which e-mail address you used to register your account, please contact our support team for assistance.

If you can't log in, try the following:

• Check that you've selected the correct country before entering your login details.
• Ensure your e-mail address and password are typed correctly.
• If you have forgotten your password, use the Forgot Password link on the login page.

If you still can't log in after trying these steps, please contact our support team for further assistance.

Go to the login page, click Forgot your password?, and follow the instructions in the e-mail we send you to create a new password for your account.

No. Each person may have only one account. Having multiple accounts may result in restrictions or closure to maintain fairness for all panel members.

Survey credit may be removed from your account if the responses were found to be of poor quality, making the data unusable for our clients.

This can include inconsistent or inaccurate answers, speeding through questions, or failing quality checks. Always read questions carefully and answer truthfully.

Read the Terms and Conditions for more information.

No, it is not possible to change the country in your account settings. Your account is linked to the country you registered from.

If you have moved to another country, you will need to create a new account for your new location.

Go to your account settings in your profile and select Close account. This will permanently delete your account and remove your data in accordance with applicable privacy regulations.

If you can't sign in or need assistance, please contact support from your registered e-mail address.

Online paid surveys allow you to take part in market research and get rewarded for sharing your opinions on brands, products, and services. Your feedback influences what companies create and improve — and you get rewarded for it.

You can earn up to £3 for each completed survey. The amount varies depending on the length and complexity of the survey.

When your profile matches the target audience for a study, the survey will be made available in your panellist account. You can view and access surveys by logging in to your account at any time.

We may also send occasional reminder e-mails about available surveys.

Most surveys take approximately 5 to 15 minutes to complete. Shorter surveys generally offer smaller rewards, while longer or more specialised surveys may pay more.

The number of invitations you receive depends on your profile and the demand from research clients. Some members receive several invitations per week, while others get fewer. Keeping your profile up to date helps increase your chances of receiving more survey invitations that match your demographics.

No — you are not required to take every survey you're invited to. However, responding to as many invitations as possible increases your chances of qualifying for surveys and earning rewards, and helps us match you with more opportunities in the future.

You may be screened out if you do not meet the exact criteria required by the research client. This is normal in market research and ensures that results are relevant to the target audience.

You might be disqualified if your profile or answers do not match the survey's criteria, or if the quota for your demographic group is already full. This can happen even after you have started the survey.

To improve your chances, respond quickly to survey invitations and keep your profile information up to date.

Try opening the survey in another browser or clearing your browser's cache and cookies. If the problem continues, contact our support team and include the survey ID so we can investigate.

Yes — you can take surveys while travelling within your own country, for example on a bus or while away from home. However, your account is tied to the country you registered in, so travelling abroad may limit available surveys, trigger security checks, or in some cases lead to account restrictions. For the best experience, use your home network whenever possible.

Yes. Surveys are provided in the language set for your account at registration.

If your country offers more than one language, you can select a different language from the country/language list in the site header. Survey availability may vary by country and language. If you change country/language, you will need to create a new account.

No. You only need a modern web browser and a stable internet connection.

You can also install our web app for quick access to surveys from your device's home screen.

Log in to your account, go to the Rewards section, select your preferred reward, and click Redeem.

Your payout will show as Pending in your payment activity until it is processed. Once it is processed successfully, the status will update to Completed.

Please allow up to 5 working days for processing.

No. Once requested, pending rewards cannot be exchanged, refunded, or cancelled.

Reward options vary by country and may include different digital payment services, gift cards, or bank transfers. You can view the available options in your account.

The minimum amount needed to redeem depends on the reward type. Check the Rewards section in your account for details.

Most rewards are processed within 5 working days, although some payment methods or providers may take longer to deliver the funds or codes. Check the Rewards section in your account for details.

Check the expected processing time for your chosen reward. If it has passed and you still have not received your reward, contact our support team and provide your redemption details.

Payments are sent through the reward method you select when redeeming, such as a digital payment service, bank transfer, or gift card.

You will only need a PayPal account if you choose PayPal as your reward method. Other reward types may have different requirements.

We do not charge fees for sending rewards, but in some cases the payment provider may. Check the description of the reward option for any applicable fees before redeeming.

We use your profile information to connect you with surveys that are most relevant to you. This helps ensure the surveys you receive match your demographics and interests.

We do not sell or give your personal information to third parties without your consent. Only aggregated, non-identifiable data is shared with research clients, and your survey answers remain confidential and anonymous.

Read the Privacy Policy for more information.

Yes. You can request a copy of the personal data we hold about you by contacting our support team. We will provide this information in line with applicable data protection regulations.

You can submit a data deletion request through your account or by contacting our support team. Your data will be permanently removed in accordance with privacy laws.

We use encryption, secure servers, and strict access controls to protect your personal information from unauthorised access, alteration, or disclosure.

Follow these tips to help keep your account safe:

• Use a strong, unique password for your account
• Never share your password with anyone — not even us
• Sign out of your account when you've finished using it, especially on shared or public devices.

Yes. Content blockers such as adblockers can block survey links, redirects, or tracking, which may prevent rewards from being credited to your account.

We recommend temporarily disabling your adblocker while taking surveys on our platform to ensure everything functions smoothly.

We recommend avoiding VPNs, proxies, and public or shared networks (for example, in libraries, cafés, or schools) when using our platform. These can interfere with location verification, survey eligibility, and reward tracking.

Using a VPN to appear in another country is not allowed and may lead to account restrictions or removal.

Refresh the page or try a different browser. If the issue continues, contact our support team and include the survey ID so we can investigate.

A survey not available message usually means the survey has closed or the quota for your demographic group is full. Please check your account for other available surveys.

Once your account is activated via the confirmation e-mail, surveys matching your profile will appear in your account dashboard when available. We may also send occasional e-mail reminders, but the best way to avoid missing opportunities is to log in regularly and keep your profile up to date for the most relevant matches.

Keep your web browser and operating system up to date. Surveys work best on updated devices with a stable internet connection.