FAQ

Yes — joining our survey panel is completely free. There are no membership fees, sign-up costs, or hidden charges. Simply create your account, receive survey invitations that match your profile, and earn rewards for your opinions.

Yes — completing your profile helps us send you surveys that match your demographics and interests. This increases your chances of qualifying for surveys and can lead to more invitations and higher earnings.

After registration, the confirmation email should arrive within a few minutes. If you do not see it, check your spam or junk folder.

To resend it, log in to your account and click the link at the top of the page to resend the confirmation email.

If you have forgotten your password, use the Forgot your password? link on the login page to reset it. If you are unsure which email address you used, please contact our support team for assistance.

If you can't log in, try the following:

• Check that you've selected the correct country before entering your login details.
• Ensure your email address and password are typed correctly.
• If you have forgotten your password, use the Forgot Password link on the login page.

If you still can't log in after these steps, please contact our support team.

Go to the login page, click Forgot your password?, and follow the instructions in the email we send to create a new password.

No — each person may have only one account. Multiple accounts may result in restrictions or closure to maintain fairness for all members.

Earnings from a survey may be deducted if your responses fail quality checks, making the data unusable for our clients. This includes inconsistent or inaccurate answers, rushing, or failing attention checks. Always read questions carefully and answer truthfully.

Read the Terms and Conditions for more information.

No — the country is fixed to the one you registered from. If you have moved to another country, you will need to create a new account for your new location.

Go to account settings in your profile and select Close account. This will permanently delete your account and remove your data in line with applicable privacy laws.

If you can't sign in or need assistance, please contact support from your registered email address.

Online paid surveys let you take part in market research and get rewarded for sharing your opinions on brands, products, and services. Your feedback helps companies create and improve products — and you get paid for it.

You can earn up to $3.25 for each completed survey. The amount depends on the length and complexity, with longer surveys generally offering higher rewards.

When your profile matches the target audience for a study, the survey will appear in your account. You can log in anytime to view and access available surveys. We may also send occasional email reminders.

Surveys cover a wide range of topics, such as consumer products, services, advertising, media, politics, public opinion, and social issues. Some may focus on your purchasing habits or lifestyle, while others ask for feedback on new ideas or product concepts.

Most surveys take 5–15 minutes. Shorter surveys generally offer smaller rewards, while longer or more specialised ones may pay more.

It depends on your profile and client demand. Some members receive several invitations per week, others fewer. Keeping your profile up-to-date helps increase your chances.

No — you do not have to take every survey. However, responding to more invitations increases your chances of qualifying and earning rewards.

You may be screened out if you do not meet the exact criteria required by the client. This is normal and ensures results are relevant to the target audience.

You may be disqualified if your profile or answers do not match the survey's criteria, or if the quota for your demographic is already full. This can happen even after starting the survey.

To improve your chances, respond quickly to invitations and keep your profile updated.

Try another browser or clear your cache and cookies. If the problem continues, contact our support team and include the survey ID.

Yes — you can take surveys while travelling within your country. Travelling abroad may limit available surveys, trigger security checks, or in some cases lead to account restrictions. For the best experience, use your home network when possible.

Yes — surveys are provided in the language set for your account at registration.

If your country offers more than one language, you can choose a different one from the country/language list. Survey availability may vary by country and language. Changing country or language requires creating a new account.

No — you only need a modern web browser and a stable internet connection.

You can also install our web app for quick access from your device's main screen.

Log in to your account, go to the Rewards section, choose your preferred reward, and click Redeem.

Your payout will show as Pending until processed. Once completed, the status will update to Completed. Processing may take up to 5 business days.

No — once requested, pending rewards cannot be exchanged, refunded, or cancelled.

Reward options vary by country and may include digital payment services, gift cards, or bank transfers. You can view available options in your account.

The minimum amount needed to redeem depends on the reward type. Check the Rewards section in your account for details.

Most rewards are processed within 5 business days, but some payment methods or providers may take longer. Check the Rewards section for details.

If the expected processing time has passed and you still have not received your reward, contact our support team and provide your redemption details.

Payments are sent through the reward method you select when redeeming, such as a digital payment service, bank transfer, or gift card.

You will only need a PayPal account if you choose PayPal as your reward method. Other reward types may have different requirements.

We do not charge fees for sending rewards, but your payment provider may. Check the reward description for any applicable fees before redeeming.

We use your profile information to connect you with surveys that match your demographics and interests.

We do not sell or give your personal information to third parties without your consent. Only aggregated, non-identifiable data is shared with research clients, and your survey answers remain confidential.

Read the Privacy Policy for more information.

Yes — you can request a copy of the personal data we hold about you by contacting our support team. We will provide this in line with applicable data protection laws.

You can submit a data deletion request through your account or by contacting our support team. Your data will be permanently removed in accordance with privacy laws.

We use encryption, secure servers, and strict access controls to protect your personal information.

To keep your account safe:

• Use a strong, unique password
• Never share your password with anyone
• Sign out after use, especially on shared or public devices

Yes — content blockers such as adblockers can block survey links, redirects, or tracking, which may prevent rewards from being credited. We recommend disabling your adblocker while taking surveys.

We recommend avoiding VPNs, proxies, and public or shared networks (for example, in libraries, cafés, or schools). These can interfere with location verification, survey eligibility, and reward tracking.

Using a VPN to appear in another country is not allowed and may result in account restrictions or removal.

Refresh the page or try another browser. If the issue continues, contact our support team and include the survey ID.

This usually means the survey has closed or the quota for your demographic is full. Check your account for other available surveys.

Once your account is activated, surveys matching your profile will appear in your dashboard when available. We may also send occasional email reminders, but the best way to avoid missing opportunities is to log in regularly and keep your profile updated.

Keep your browser and operating system up to date. Surveys work best on updated devices with a stable internet connection.